Topic: Getting Started

How do I update my preferences (Availability and Rates)?


We recommend updating your rates / availability on a regular basis to ensure you are notified about the right shifts. You can update your preferences at anytime by clicking on the profile icon on the bottom right. On the 'My Profile'...

How does the payment process work?


There are two key components to the Locumate App which streamlines payment. Submitting timesheets Auto creation of invoices 1. Submitting timesheets Once you complete your shift, Locumate will send a reminder to submit your timesheet...

How do I find more information about the shift and pharmacy?


After your account has been verified, you will start seeing shifts that match your requirements. If a pharmacy has multiple shifts available, you will see the total number of shifts available highlighted on top of the days. Shift...

How do I find and grab shifts on Locumate?


After your account has been verified, you will start seeing shifts that match your requirements. If a pharmacy has multiple shifts available, you will see the total number of shifts available highlighted on top of the days. Shift...

How do I remove (cancel) a shift?


Cancelling a shift does impact your reliability rating on the platform. As such, we recommend taking shifts that you can 100% commit to. Of course, sometimes there are circumstance which we cannot control. If you need to cancel  a shift,...

Accommodation


Regional and rural pharmacies may offer accommodation for shifts. This will be listed on the shift information page. If a pharmacy hasn't listed accommodation and you would like to check if this can be offered, you may message the pharmacy...